📌 General Terms and Conditions

🧾 Invoicing and Issuance of Tax Receipts

ROISA TECH SOLUTIONS operates legally in Uruguay, Argentina and the United States , complying with the tax and commercial legislation of each jurisdiction.

For each transaction made, we will issue a commercial receipt that will include the corresponding taxes according to the contracted service and the billing country .

📌 It's important to note that taxes may vary depending on the billing country and the type of transaction . If you have any questions about the taxes applicable to your purchase or contract, we recommend you contact us before completing the transaction.

📩 For more information, contact us through our digital channels or by email at info@roisa.tech .

📩 The payment receipt will be sent to the customer through the agreed communication channels .

💳 Accepted Payment Methods

For your convenience, we offer multiple electronic payment options:

✔️ Credit and debit cards
✔️ Bank transfers
✔️ Payments via PayPal
✔️ Selected cryptoassets through CRYPTO.COM PAY

📌 Payments must be made according to the terms agreed upon at the time of contracting the service.

📑 Availability of Data and Tax Receipts

Data and tax receipts for transactions made with ROISA TECH SOLUTIONS will be available to all our clients.

📌 They can be requested through our support portal or by writing to our official email .

📌 It is the client's responsibility to provide the correct tax information at the time of contracting to ensure the receipt is issued correctly.

⚖️ Applicable Legislation and Policies

All services provided by ROISA TECH SOLUTIONS are governed by the tax and commercial laws of the billing country .

📌 The specific terms and conditions will be detailed on the issued receipt .

📩 For any questions regarding taxes or commercial terms, customers can contact our support team .

💰 Refund and Cancellation Policy

🔄 Refunds

Refunds apply only to our own support and consulting services, and only before the kick-off , with a 2% discount for transaction management .

📌 In the case of hardware and licensing , our team will act as an intermediary between the client and the manufacturer to manage any issues.

📌 After purchasing a service, ROISA TECH SOLUTIONS will contact the client within 24 business hours to schedule a kick-off meeting, where the details of the service will be defined.

📌 During this meeting, the client must provide necessary access and relevant information for the proper execution of the service, in addition to agreeing on an appropriate work window .

📌 If the service requires work outside of business hours , an additional cost will apply, which will be paid by the client .

📌 Refund Conditions

✔️ Before kick-off (within the first 24 hours): Full refund, less 2% for operating expenses .
❌ After the kick-off: There is no possibility of full or partial refund.
❌ During the provision of the service: Full or partial refunds are not accepted.

🚫 Cancellations

✔️ Before kick-off (within the first 24 hours): The total amount is refunded, less 2% for operating costs .
❌ After the kick-off: There will be no possibility of refund .

📞 Consultation and Support

For any additional questions regarding commercial conditions or services , our clients can contact us through the official channels :

📧 Email
💬 Online Chat
📞 Telephone support

🔒 Personal Data Protection

ROISA TECH SOLUTIONS complies with all local and international data protection regulations in the countries where it operates.

📌 Uruguay : Law No. 18,331 on the Protection of Personal Data and Habeas Data, regulated by the URCDP .
📌 Argentina : Law No. 25,326 on the Protection of Personal Data, regulated by the AAIP .
📌 United States : We comply with regulations such as:
✔️ CCPA (California Consumer Privacy Act)
✔️ HIPAA (Health Data Protection)
✔️ GLBA (Financial Data Protection)

📌 We follow international best practices and cybersecurity standards to ensure the protection of our customers' sensitive information.

📂 Data Management and Use

ROISA TECH SOLUTIONS guarantees that all information provided by the client will be stored, processed and used exclusively within the framework of the contracted services, complying with the data protection laws in force in each jurisdiction .

⚠️ IMPORTANT NOTICE – Responsible Use of Our Services

At ROISA TECH SOLUTIONS , we are committed to providing professional consulting and cybersecurity services under strict ethical principles, current regulations, and good market practices.

🔒 ROISA TECH SOLUTIONS reserves the right to refuse or cancel services to clients who:

🚫 They do not comply with good market practices.
🚫 Request configurations or services that violate security regulations or ethical standards.
🚫 Attempt to use our solutions for dubious or cyber-risky purposes.

🔐 Confidentiality Guaranteed
To protect your privacy and information security, we always require the signing of a Non-Disclosure Agreement (NDA) before providing any service, thus ensuring the protection of the data and information shared during our business relationship.

📌 Customer Responsibility
It is the client's sole responsibility to ensure that the contracted services are used in compliance with the law and regulations of their sector. ROISA TECH SOLUTIONS will not be liable for any improper or malicious use of our solutions.

📌 Customer Rights

If the customer wishes to access, rectify, delete or limit the use of their personal data , they can send a request to our support team:

📩 info @roisa.tech