πŸ“œ Terms of our service

πŸ’Ό At ROISA TECH SOLUTIONS , we offer specialized technological products and services to meet the cybersecurity needs of companies worldwide.

πŸ›  Services Offered

πŸ”Ή General cybersecurity consulting
πŸ”Ή Firewall audits and configuration analysis
πŸ”Ή Implementation of security technologies
πŸ”Ή Cyber ​​risk assessments
πŸ”Ή Support management and incident response
πŸ”Ή Vulnerability analysis
πŸ”Ή Intrusion test
πŸ”Ή Managed security
πŸ”Ή Other services listed on our site
πŸ”Ή Sale, configuration, and deployment of technological equipment

πŸ“ Benefit Modality

πŸ’» Remote: Most services are provided remotely to ensure efficiency and global availability .
🏒 In-person: At the client's request, we offer services in Argentina, Uruguay, and Chile.

πŸ“‘ Types of Hiring

πŸ”Ή One-time intervention : Specific services according to the client's needs.
πŸ”Ή Recurring subscriptions : Ongoing services under monthly or semi-annual subscriptions.
πŸ”Ή Custom projects : Ability to sell products and services within the framework of technological projects.

🌍 Available Languages

πŸ“’ We serve in Spanish and English , ensuring clear and effective communication.

πŸ”’ Access and Confidentiality Requirements

For the provision of services, the following will be requested:
βœ”οΈ Access to necessary equipment and systems.
βœ”οΈ Signed confidentiality agreement , ensuring the protection of sensitive information.

πŸ“Œ Customer Responsibility

πŸ–₯️ The client must provide all required infrastructure ( hardware and software ).
βš™οΈ If new acquisitions are required, the services will be transformed into a comprehensive project tailored to your needs.

πŸ“œ Data Protection

We comply with data protection regulations in each jurisdiction:
πŸ”Ή Uruguay: Law No. 18,331
πŸ”Ή Argentina: Law No. 25,326
πŸ”Ή USA: CCPA, HIPAA and GLBA
πŸ“Œ Additionally, each client will sign a confidentiality agreement to strengthen information security.

🌎 Geographic Coverage

🌐 Remote Services: Available globally.
🏒 In-person services: In Argentina, Uruguay, Chile and Paraguay .
πŸ“„ For customers outside of Argentina or Uruguay, invoices will be issued from the United States .

⏰ Opening Hours

πŸ•˜ Standard hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT -3) .
πŸ“Œ After-hours support: Available by prior arrangement and with differentiated costs.

πŸ“Š Service Level Agreements (SLA)

For customers with subscriptions, we guarantee response times based on criticality:
πŸ”₯ Severity 1: Maximum 2 hours
⚠️ Severity 2: Maximum 4 hours
πŸ”§ Severity 3: Maximum 8 hours or the next business day
πŸ“‹ Severity 4: Maximum 48 hours
πŸ“„ Severity 5: Maximum 72 hours

πŸ“ Hiring Process

1️⃣ Initial request: The customer purchases on our website.
2️⃣ Initial meeting: We coordinate a meeting to understand your needs.
3️⃣ Agreement: Confidentiality agreements are signed and the service is defined.
4️⃣ Start: The service is activated after the contract is signed.

πŸ’³ Payment Methods

We accept the following payment methods:
βœ”οΈ Credit/debit cards
βœ”οΈ Bank transfers
βœ”οΈ PayPal
βœ”οΈ Cryptocurrencies (values ​​adjusted to the US dollar)

πŸ’° Payment can be made in USD, Uruguayan pesos or Argentine pesos .

πŸ“† Contract Term

πŸ“Œ Automatic: 6 and 12-month contracts, automatically renewable.
πŸ“Œ Monthly: Available upon request with a 5% additional cost .

⚠️ Force Majeure Policy

If external factors prevent the service from being provided, we will notify the customer so they can take the necessary action.

πŸ” Confidentiality

The entire ROISA TECH SOLUTIONS team is bound by confidentiality agreements , and each client will sign an agreement to ensure mutual protection of information .

⚠️ IMPORTANT NOTICE – Responsible Use of Our Services

At ROISA TECH SOLUTIONS , we are committed to providing professional consulting and cybersecurity services under strict ethical principles, current regulations, and good market practices.

πŸ”’ ROISA TECH SOLUTIONS reserves the right to refuse or cancel services to clients who:

🚫 They do not comply with good market practices.
🚫 Request configurations or services that violate security regulations or ethical standards.
🚫 Attempt to use our solutions for dubious or cyber-risky purposes.

πŸ“Œ Customer Responsibility
It is the client's sole responsibility to ensure that the contracted services are used in compliance with the law and regulations of their sector. ROISA TECH SOLUTIONS will not be liable for any improper or malicious use of our solutions.

πŸ”§ Personalized Services

Customers can request services tailored to their needs. To do so, they should contact a sales representative , who will prepare a personalized proposal.

πŸ“ž Contact Channels

πŸ“§ Email: help@roisa.tech
πŸ’¬ WhatsApp
πŸ’» Live chat on our website
πŸ“Ή Scheduled video calls

πŸ“‘ Support Reports

πŸ“Œ All support incidents are logged in our system.
πŸ“Š Each month, the client will receive a detailed report on their hours and activities.

πŸ–₯️ Software and Hardware Sales

In addition to our services, we offer cutting-edge technology, representing the main brands in the market :

πŸ”Ή Cisco | Fortinet | Microsoft | KnowBe4 | Dell
πŸ”ΉKron | Acronis | VMware | Veeam | AWS

πŸ’‘ We work with industry leaders to ensure innovative, reliable, and tailored solutions for each organization.