Frequently Asked Questions (FAQ)

📌 Information about ROISA TECH SOLUTIONS

At ROISA TECH SOLUTIONS , we want to provide you with all the necessary information to help you hire our services, acquire licenses or manage technological projects .

Here you'll find answers to our customers' most frequently asked questions.

💡 What services does ROISA TECH SOLUTIONS offer?

We offer professional cybersecurity and technology services , including:
✔️ Cybersecurity Consulting – Diagnostics and strategies to protect digital assets.

✔️ Firewall and Security Audits – Assessments and optimization of technological infrastructures.

✔️ Risk Assessments – Threat identification and vulnerability mitigation.

✔️ Licensing and Technical Support – Software management for major brands.

✔️ Customized Incident and Technology Project Management – Solutions tailored to each company.

✔️ Sale, installation, and maintenance of technological equipment from market-leading brands such as:

📍 Are the services remote or in-person?

💻 Remote: Most services are provided remotely.
🏢 In-person: Available depending on the project and client location.

🔐 How is access to my systems managed?

We use secure remote support software , with technologies such as VPN and additional protection measures on a case-by-case basis.

📄 Can I purchase services on a one-time basis or as part of a recurring plan?

Yes, we offer one-time services, monthly subscriptions, and project-based plans .

📊 What service levels (SLA) do you have?

📍 Guaranteed response times based on the criticality of the incident:
🔥 Severity 1 – Maximum 2 hours
⚠️ Severity 2 – Maximum 4 hours
🔧 Severity 3 – Maximum 8 hours or the next business day
📋 Severity 4 – Maximum 48 hours
📄 Severity 5 – Maximum 72 hours

⏳ Do you offer support outside of standard business hours?

Yes, with an additional cost and prior coordination.

🔎 Can I request an initial assessment before hiring?

Yes, we conduct free primary assessments through a screening interview.

🖥️ Do your services include hardware or software?

No, unless they are acquired as part of a specific project .

📋 How do I track the services I receive?

Each service is recorded in our system , generating a ticket .
📊 Clients receive a monthly report detailing their activities and time usage.

🔐 Do you comply with data protection regulations?

Yes, we comply with regulations in Uruguay (Law No. 18,331), Argentina (Law No. 25,326), and the U.S. (CCPA, HIPAA, GLBA).

📜 What licenses do you offer?

We provide software from Cisco, Microsoft, Fortinet, KnowBe4, Tenable, Kron, Veeam, VMware, among others .

🛠️ How do I know which license is right for my business?

Our specialists will advise you according to your needs.

📞 Do the licenses include technical support?

No, unless contracted as an additional service .

💰 Do you offer discounts for volume purchases or returning customers?

Yes, in addition to the possibility of extending demo versions from manufacturers.

📦 Does the license cost include implementation?

No, implementation is quoted separately.

⏳ How long does it take to activate licenses?

72 to 96 hours , depending on the supplier, wholesaler and country.

💳 What payment methods do you accept for licenses?

✔️ Credit/debit cards
✔️ Bank transfers
✔️ Cryptocurrencies

🔄 Can I renew my licenses with you?

Yes, we offer renewals and free trials based on manufacturer availability.

⚙️ How are custom technology projects managed?

📋 Meetings are held with our team to understand your needs and define the details of the deployment.

⏳ How long does a project take?

It depends on the complexity, technology and availability of hardware .

🔄 What happens if a project requires time or budget adjustments?

Dates and resources are reorganized as needed.

🔧 Do you offer support before, during, and after the project?

Yes, we guarantee continuous support .

📝 How can I hire a service or start a project?

Visit our Contracting and Service Provision page and contact our team.

💳 What payment methods do you accept?