📌 Purchase and Delivery Process for Products and Services at ROISA TECH SOLUTIONS

At ROISA TECH SOLUTIONS , we want to offer you a secure, streamlined, and transparent purchasing process. Below, we detail the steps for purchasing and receiving our services, software, and hardware .

🛒 Step 1: Make the Purchase

✔️ Web Registration (Recommended)
We suggest creating an account on our website to ensure your billing and delivery information is correct. However, if you prefer, you can checkout as a guest .

✔️ Available Payment Methods
You can pay with:

  • Credit and debit cards
  • Bank transfers
  • PayPal
  • Cryptocurrencies (via CRYPTO.COM PAY)

✔️ Purchase Confirmation
After making your purchase, you will receive a confirmation email with your order details. A customer service representative will also contact you to coordinate delivery of the product or service.

📅 Step 2: Coordination and Delivery of Services

✔️ Service Kick-off
For ROISA TECH's own services , we will coordinate a kick-off meeting within 24 hours of the purchase. During this meeting:

  • The details of the service and the scope of the intervention are explained.
  • Commercial data is requested for the preparation of the confidentiality agreement .
  • Connection methods and working modalities are detailed.

📌 If the client needs it, they can request an extension of the kick-off for justified reasons.

✔️ Delivery of Licenses and Software
For licenses and software from represented manufacturers:

  • Our team manages the acquisition with the manufacturer or distributor .
  • Once ready, the licenses are sent to the customer via e-delivery .
  • This process may take up to 96 hours , provided the information provided is correct.

📦 Step 3: Hardware Coordination and Delivery

✔️ Stock and Availability

  • Hardware depends on manufacturer availability and local stock .
  • It is recommended to check before purchasing to know the exact availability.

✔️ Hardware Delivery Process

  • Typically, hardware is imported to the destination country through a wholesaler .
  • In some cases, the product may be in stock, but most orders are made against order .
  • Estimated delivery times : between 7 and 90 days , depending on the manufacturer, product type, country of origin and import processes (outside our company).

📌 International Delivery Options
For customers who require it, we offer products with FOB delivery from the U.S. , allowing the customer to directly manage the import.

✔️ Equipment Installation

  • Product costs DO NOT include installation , but you can request this service separately from our sales agents.
  • Depending on the quantity and value of the equipment purchased, a transfer cost may apply , which will be previously agreed upon with the client .

📞 Support and Queries

📌 If you have questions about availability, stock, or delivery times, please contact us before purchasing.

📧 Email: info@roisa.tech
💬 Chat online on our website
📞 WhatsApp and telephone support

📌 ROISA TECH SOLUTIONS guarantees a clear and secure purchasing process. Thank you for trusting us! 🚀