🖥️ IT and Infrastructure Support for Businesses

🔍 Optimize and protect your infrastructure with specialized support

At ROISA TECH , we offer a monthly and recurring support service for the administration, maintenance, and optimization of IT infrastructures, ensuring operational continuity and maximum performance of networks, storage, and processing.

Our team of experts provides technical and strategic support , focusing on the stability and availability of the company's key systems.

🔹 What does our service include?

✅ Network and Connectivity Management
🔸 Administration and optimization of switches, routers and firewalls .
🔸 Network segmentation, VLAN configuration, and communication security.
🔸 Connectivity troubleshooting and resolution.

✅ Storage and Processing
🔸 Maintenance and monitoring of physical and virtual servers .
🔸 Management and optimization of virtualization environments (VMware, Hyper-V, Proxmox, etc.) .
🔸 Support in NAS and SAN configuration and administration.

✅ Microsoft Environment Administration
🔸 Active Directory (AD) management and support, including users, permissions, and group policies (GPOs).
🔸 Administration and maintenance of Microsoft File Server and shared resources.
🔸 Control and monitoring of Microsoft licenses, updates, and services.

✅ Backup, Restore and Replication
🔸 Implementation and monitoring of data backup and recovery policies .
🔸 Backup and replication tool management to ensure data availability.
🔸 Simulation and validation of disaster recovery plans (DRP).

✅ Environment Review and Optimization
🔸 Infrastructure performance and availability analysis.
🔸 Detection and correction of inefficient or risky configurations.
🔸 Implementation of security and stability improvements .

✅ Personalized Support and Advice
🔸 Technical support through our ticket system .
🔸 Strategic advice on technological improvements and resource optimization .
🔸 Infrastructure scalability and growth planning.

🌍 Service Coverage

📍 Argentina and Uruguay : Hybrid support (in-person and remote).
📍 Other countries : 100% remote support.

⏳ Service Level Agreements (SLA)

💼 9x5 Support : Support during business hours.

🔥 Severity 1: Maximum 2 hours
⚠️ Severity 2: Maximum 4 hours
🔧 Severity 3: Maximum 8 hours or the next business day
📋 Severity 4: Maximum 48 hours
📄 Severity 5: Maximum 72 hours

⚡ Guaranteed response based on the criticality of each incident.

📊 Reports and Monitoring

📌 Delivery of periodic reports with the status of the infrastructure, incidents attended to, and recommendations .
📌 Follow-up meetings to continuously optimize the IT environment.

📌 General Considerations for ROISA TECH Services

🔹 Duration and Scope

Most of our services are packaged in 10-hour packages. Please review each description carefully.

In some processes, due to their complexity or need for continuity, they require a broader approach, since 10 hours may not be enough to generate substantial changes .

🔹 Flexibility and Personalization

All services can be tailored to each client's specific needs , allowing for greater alignment with their operational and security requirements.

🔹 Infrastructure and Licenses

Services are run on the client's infrastructure and tools , excluding software and hardware licenses, unless otherwise stated in the proposal.

🔹 Taxes and Billing

Published prices do not include VAT or other taxes , which will be calculated according to the regulations in force in each country at the time of invoicing. If you have any questions, please review the terms and conditions page .

📌 For more details, please see the specific terms for each service. If you have any questions, please review the FAQs or contact us for advice without obligation. 🚀🔐