🔹 Cybersecurity Help Desk – Level 1

At ROISA TECH SOLUTIONS , we offer a specialized Level 1 Cybersecurity Help Desk service, designed for companies that require fast and effective attention in the operational management of security for their users.

This service guarantees the swift and professional resolution of the most common cybersecurity problems, minimizing their impact on the organization's daily operations.

✅ What does our service include?

🔹 Credential and Access Management
✅ Secure password reset in case of lockout or loss of access.
✅ Unlock accounts and credentials with secure validation.
✅ Assistance in recovering access to corporate systems.

🔹 Incident Management and Review
✅ Identification and resolution of basic cybersecurity incidents.
✅ Advice on best practices to prevent recurring incidents.
✅ Escalation to higher levels for complex incidents or those outside the scope of Level 1.

🔹 User Activity Monitoring
✅ Detection of suspicious activities that could compromise security.
✅ Application of preventive blocks on accounts with unusual behavior.

🔹 Operational Cybersecurity Consultations and Support
✅ Guidance for users on handling suspicious emails and phishing attempts.
✅ Resolution of computer security-related queries for end users.
✅ Assistance in setting up multi-factor authentication (MFA) to improve access security.

⚙️ Service Modality

🔹 10-hour monthly package
✅ Remote support to resolve the most common operational cybersecurity issues.
✅ Business hours : Monday to Friday from 9:00 a.m. to 6:00 p.m. (GMT-3).
✅ Possibility of extending hours according to demand or specific client requirements.

🔹 Scalability
✅ Additional services or care outside of standard business hours are subject to previously agreed additional costs.

🎯 Service Benefits

✔️ Immediate Response : Reduction in wait times to resolve critical operational safety issues.

✔️ Specialized Support : Our team of experts guarantees safe and efficient incident resolution .

✔️ Improved User Experience : Simplified processes and secure access to systems.

✔️ Risk Prevention : Early identification and mitigation of potential incidents.

✔️ Flexibility : Adaptation of the service to the needs and volume of users of each company.

📌 General Considerations for ROISA TECH Services

🔹 Duration and Scope

Most of our services are packaged in 10-hour packages. Please review each description carefully.

In some processes, due to their complexity or need for continuity, they require a broader approach, since 10 hours may not be enough to generate substantial changes .

🔹 Flexibility and Personalization

All services can be tailored to each client's specific needs , allowing for greater alignment with their operational and security requirements.

🔹 Infrastructure and Licenses

Services are run on the client's infrastructure and tools , excluding software and hardware licenses, unless otherwise stated in the proposal.

🔹 Taxes and Billing

Published prices do not include VAT or other taxes , which will be calculated according to the regulations in force in each country at the time of invoicing. If you have any questions, please review the terms and conditions page .

📌 For more details, please see the specific terms for each service. If you have any questions, please review the FAQs or contact us for advice without obligation. 🚀🔐