🖥️ IT Help Desk Service – Efficient and Dedicated Level 1 Support

At ROISA TECH , we understand the importance of a help desk service that provides fast and effective solutions to your organization's everyday technical problems.

Our IT Help Desk Service is focused on providing Level 1 support , serving as the first point of contact for your users and ensuring immediate and professional attention.

🎯 What is Level 1 Support?

Level 1 Support is responsible for handling initial user inquiries, resolving basic issues related to hardware, software, or networks. Its main functions include:

• Receiving inquiries : Respond to requests through various communication channels.
• Recording and monitoring : Document each incident in detail for follow-up and resolution.
• Basic Troubleshooting : Troubleshoot common issues such as password resets, login issues, or basic configuration issues.
• Incident escalation : Escalate more complex issues to the next level of support when necessary.
• Basic advice : Provide information and guidance on the proper use of systems and applications.

📦 What does our service include?

• Request Management : Efficient ticket registration, tracking, and resolution.
• Specialized technical support : Attention to basic hardware, software and network problems.
• Proactive monitoring : Detect and prevent incidents before they affect your operations.
• User and Access Management : Secure administration of accounts and permissions.
• Periodic Reports : Detailed reports on the status of your systems and ticket statistics.

💼 Tailor-made packages

We offer minimum packages of 10 hours per month , with the flexibility to adapt to the specific needs of your company.

🎯 Benefits of working with us

• Trained team : Professionals with experience in various technologies.
• Personalized attention : Services tailored to the industry and size of your business.
• Improved response times : Agile resolution of technical problems.
• Resource optimization : Cost reduction by avoiding prolonged interruptions.

📌 General Considerations for ROISA TECH Services

🔹 Duration and Scope

Most of our services are packaged in 10-hour packages. Please review each description carefully.

In some processes, due to their complexity or need for continuity, they require a broader approach, since 10 hours may not be enough to generate substantial changes .

🔹 Flexibility and Personalization

All services can be tailored to each client's specific needs , allowing for greater alignment with their operational and security requirements.

🔹 Infrastructure and Licenses

Services are run on the client's infrastructure and tools , excluding software and hardware licenses, unless otherwise stated in the proposal.

🔹 Taxes and Billing

Published prices do not include VAT or other taxes , which will be calculated according to the regulations in force in each country at the time of invoicing. If you have any questions, please review the terms and conditions page .

📌 For more details, please see the specific terms for each service. If you have any questions, please review the FAQs or contact us for advice without obligation. 🚀🔐