🛡️ Cybersecurity Support for Businesses

🔍 Protect your business with specialized and continuous support

At ROISA TECH , we offer a monthly and recurring cybersecurity support service designed for businesses, SMEs, and medium-sized enterprises , regardless of the industry in which they operate.

Our focus is on protecting the entire technological infrastructure , ensuring that all devices and systems comply with internal security policies and international standards.

Our team of experts works proactively and remedially , identifying vulnerabilities, responding to incidents, and optimizing security settings to minimize risks.

🔹 What does our service include?

✅ Operational Security
🔸 Analysis and adjustment of firewall and network configurations.
🔸 Implementation of continuous security improvements based on best practices.

✅ Vulnerability Management
🔸 Management and patching of vulnerabilities in infrastructure and applications.
🔸 Prioritization and advice for risk mitigation.

✅ Early Detection and Incident Response
🔸 Continuous monitoring of security events and threat detection.
🔸 Rapid incident response to minimize impact and restore operations.

✅ Log Review and Analysis
🔸 Monitoring and correlation of events in SIEM tools or internal customer logs.
🔸 Identification of anomalies and generation of security alerts.

✅ Personalized Support and Advice
🔸 Support for cybersecurity inquiries through our ticket system .
🔸 Strategic recommendations aligned with regulations such as ISO 27001, NIST, and GDPR .

✅ Cybersecurity Awareness Training
🔸 Employee training on phishing, ransomware, and best practices.
🔸 Personalized sessions to improve the company's safety culture.

🌍 Service Coverage

📍 Argentina and Uruguay : Hybrid support (remote and in-person).
📍 Other countries : 100% remote support.

⏳ Service Level Agreements (SLA)

💼 9x5 Support : Support during business hours.

🔥 Severity 1: Maximum 2 hours
⚠️ Severity 2: Maximum 4 hours
🔧 Severity 3: Maximum 8 hours or the next business day
📋 Severity 4: Maximum 48 hours
📄 Severity 5: Maximum 72 hours

⚡ Incident response with guaranteed SLA based on criticality.

📊 Reports and Monitoring

📌 Delivery of periodic reports with findings, implemented improvements, and strategic recommendations.
📌 Follow-up meetings to continuously optimize the cybersecurity strategy.

🚀 Strengthen your company's security with experts

🔹 Contact us today and protect your infrastructure with a reliable, flexible cybersecurity service tailored to your business needs.

📌 General Considerations for ROISA TECH Services

🔹 Duration and Scope

Most of our services are packaged in 10-hour packages. Please review each description carefully.

In some processes, due to their complexity or need for continuity, they require a broader approach, since 10 hours may not be enough to generate substantial changes .

🔹 Flexibility and Personalization

All services can be tailored to each client's specific needs , allowing for greater alignment with their operational and security requirements.

🔹 Infrastructure and Licenses

Services are run on the client's infrastructure and tools , excluding software and hardware licenses, unless otherwise stated in the proposal.

🔹 Taxes and Billing

Published prices do not include VAT or other taxes , which will be calculated according to the regulations in force in each country at the time of invoicing. If you have any questions, please review the terms and conditions page .

📌 For more details, please see the specific terms for each service. If you have any questions, please review the FAQs or contact us for advice without obligation. 🚀🔐